FAQ

Don’t see your question here? Send us an e-mail or reach out through Insta DM‘s!

You can also check out our House rules and Code of Conduct!

[General] Until how late can I enter?

Regardless of your ticket type, entry closes at 3 AM. Please make sure you get in before!

[General] What are the wardrobe options? Where can I store my valuables?

We have lockers available in different sizes, and these lockers are re-usable: once you rent it, it’s yours for the night!

[Crowdfunding] I missed the pick-up events, how do I get my perk? 

You can pick it up any time during the opening hours of the club. Please inform the doorhost that you’re there to pick up your perk so they can call in a crewmember to get you sorted! 
If you are not able to visit the club in person, we can also send you the perks. Please check the e-mail correspondence we have sent in January and February for the instructions.

[Crowdfunding] I ordered a tote-bag, what’s the status?

The totebags are here! The initial print for the tote-bag delivery did not pass our standards for quality control, and we had to send it back. We want to give you a bag we can stand behind! We will reach out to you by email in week number 22!

[Tickets] I paid for a ticket, but didn’t receive it?

If the money was deducted from your bank account, please copy the payment description (“betaalomschrijving”) and head over to this tool provided by our partner WeTicket. It will help you locate your ticket based on the payment description. If that doesn’t work, please contact us through e-mail or instagram.

[Tickets] Where can I sell my tickets?

To ensure a safe and fair experience for our community, we have partnered with TicketSwap. It is the only authorized platform for reselling your tickets safely thanks to their SecureSwap technology. We strongly discourage buying tickets through other secondary markets or social media to avoid fraud.

[Tickets] Why can’t I see my tickets?

To prevent unauthorised reselling, the tickets will be made visible 24 hours before the event. The so-called Sealed Ticket can be sold through TicketSwap. The instructions for this can be found in the confirmation mail.

[Refunds] I was refused entry at ANTIA. How do I get a refund?

Per policy, we always refund entry-refusals. Please contact us either through e-mail or instagram with your first name, last name and e-mail address so we can handle it.

​​​